Elevenlabs

Starter, Creator, and Enterprise charges

The pricing page lists these plan prices and billing conditions, checked 2026-10-31.

• Starter: $6 per month, with a first-month offer of $1.
• Creator: $22 per month, with a first-month offer of $11.
• Enterprise: custom pricing, with priority support.
• Annual billing costs the equivalent of 10 months of monthly billing.
• Accepted payment methods: credit cards, Apple Pay, and Google Pay.

The pricing page says taxes, levies, and duties are excluded from listed prices. Subscriptions are billed monthly or yearly from the subscription date, according to the pricing page. The Terms state that subscriptions renew automatically until canceled or otherwise terminated.

Customers can cancel at any time, and the subscription remains active through the current billing cycle, according to the pricing page. The Terms state that cancellation before the period ends does not refund fees already paid. Unused credits roll over for up to two months on an active paid subscription, subject to conditions; the Free plan does not receive rollover. Prepaid credits generally expire 12 months after purchase or issuance, according to the Terms. Prepaid credit purchases are non-refundable except where applicable law requires otherwise, the Terms state.

Creative tools, agents, and audio output

ElevenCreative covers speech, video, music, sound effects, images, and editing tools for creators and marketers. Its listed tools include text-to-speech, speech-to-text, voice cloning, voice design, AI dubbing, and Studio.

ElevenAgents supports voice and chat agents across phone, chat, email, and WhatsApp. The vendor says it includes analytics for success rates and customer-experience metrics, plus conversation testing before deployment. Users can set behavioral and compliance rules for agent responses.

Text-to-speech controls include audio tags for emotion, delivery, pacing, and sound effects. The Speech to Text API supports speaker diarization and character-level timestamps. The pricing page also lists text-to-speech, speech-to-text, sound effects, voice design, music, productions, and image among its offerings.

Speech Engine keeps logic on your server

Speech Engine adds voice capabilities to chat agents while leaving LLM logic on the customer’s server, according to the vendor. Its documentation describes a WebSocket connection between that server and ElevenLabs, with each connection representing one conversation.

The SDK manages connection lifecycle, turn-taking, and interruption detection. It can cancel an in-flight LLM request when a user speaks mid-response, the documentation states. Responses stream to the browser as they are generated. The vendor says Speech Engine can use OpenAI, Anthropic, Google Gemini, or any model that produces text.

Official SDKs are available for Python and JavaScript/TypeScript, alongside an HTTP API. Python supports a standalone server or integration with FastAPI, Starlette, or any ASGI framework. TypeScript can attach Speech Engine to a Node.js HTTP server or run it as a standalone WebSocket server. Users can allowlist static egress IPs for WebSocket connections, according to the documentation.

The Speech Engine documentation says the default conversation ends after 600 seconds (10 minutes), while Speech Engine supports conversations of up to 40 minutes (2,400 seconds).

Questions to put to support before registering

Ask which services qualify for Zero Retention Mode and how EU Data Residency applies to the intended workflow. The vendor says Enterprise customers can enable Zero Retention Mode for eligible services, and its API page lists both data-control options.

For voice work, clarify the deletion route for User Voice Models and the scope of consent requirements. The Terms allow users to request deletion of models created with their input recordings through their account. The vendor says every voice clone requires verified consent from its owner.

Ask how the content-training opt-out applies to the planned use, and what consent covers scripts and audio tags. The Terms describe an account setting to opt out of content use for training. The vendor states that scripts and audio tags are not used to train models without consent.

For Eleven v4, clarify how inline audio tags control pauses and delivery, since SSML tags are disabled in that model.

Shared credits and cancellation narrow flexibility

The pricing page says credits are shared across products, so spending them on one product leaves fewer for others. Rollover applies only to active paid subscriptions and remains subject to stated conditions; it does not apply to the Free plan.

Free use is non-commercial, while paid commercial use remains subject to the Prohibited Use Policy, according to the Terms. The Terms also require users to review AI-generated output before using or distributing it.

The Terms say canceling before the current billing period ends does not refund fees already paid. Prepaid credits generally expire 12 months after purchase or issuance, and prepaid purchases are non-refundable except where applicable law requires otherwise. Users under 18 or below the age of legal majority where they live may not use the services, according to the Terms. Those Terms apply to users residing outside the EEA, Switzerland, and the UK. Several details are missing; they are listed under What we could not confirm.

Streaming, controls, and developer access

• The API can stream playback before the full audio is generated, rather than waiting for completion.
• The API defaults to MP3 output and also supports PCM and μ-law.
• Eleven Flash is described by the vendor as having 75ms latency for conversational use cases.
• ElevenAPI provides developer access to audio models, low-latency streaming, and SDKs for adding voice to products.
• The SDK handles connection lifecycle, turn-taking, and interruption detection.
• Static egress IP allowlisting is available for ElevenLabs WebSocket connections.

Creator, developer, and business use

ElevenLabs presents subscription plans for creators and businesses, with separate developer tooling for server-controlled conversations. Creators and marketers may find the documented scope relevant if they need speech, music, sound effects, images, or video tools.

Businesses considering voice or chat agents can assess the stated customer-support and sales use cases. The company also says its Impact Program provides free licenses to people with accessibility needs and eligible nonprofit organizations.

Compare speech tools by license and workflow

When comparing speech tools, check language coverage, output formats, and supported audio length. In general, compare commercial-use terms, pricing structure, API access, trial conditions, and support scope against the workflow you need.

Questions about ElevenLabs’ written terms

Can Free users use ElevenLabs for commercial work?

No. The Terms restrict Free users to non-commercial purposes, while paid users may use the services commercially subject to the Prohibited Use Policy. The Free plan includes personal use and 10,000 credits each month, according to the v4 page.

What happens to a subscription after cancellation?

Cancellation leaves the subscription active through the current billing cycle, according to the pricing page. The Terms say subscriptions renew automatically until canceled or otherwise terminated, and cancellation before the period ends does not refund fees already paid.

How do shared credits and rollover work?

Credits are shared across products, so using them on one product leaves fewer for others. Unused credits may roll over for up to two months on an active paid subscription, subject to stated conditions; the Free plan has no rollover.

What consent does voice cloning require?

The vendor says every voice clone requires verified consent from the voice owner. Users may request deletion through their account for User Voice Models created with their input recordings, according to the Terms.

Who is responsible for reviewing generated output?

Users must review AI-generated output before using or distributing it, according to the Terms. This requirement applies to the output’s use or distribution; the cited rule does not replace any separate commercial-use conditions.

Proceed after the key terms are answered

Fits if… the buyer has clarified how shared credits apply to the intended product mix and use.

Probably not if… the workflow requires a refund after cancellation or assumes unused prepaid credits remain available indefinitely.

Main risk… commercial use remains subject to the Prohibited Use Policy, while cancellation does not refund fees already paid.

Sources

Every fact on this page traces back to a public page listed here, with the day it was read.

• elevenlabs.io/terms-of-usechecked 2026-10-31
• elevenlabs.io/pricingchecked 2026-10-31
• elevenlabs.iochecked 2026-10-31
• elevenlabs.io/v4checked 2026-10-31
• elevenlabs.io/text-to-speech-apichecked 2026-10-31
• elevenlabs.io/aboutchecked 2026-10-31
• elevenlabs.io/docs/overview/capabilities/speech-enginechecked 2026-10-31

Notes on the making of this review

Editorial team of Payout Desk. This page rests on the public sources listed above, which Payout Desk checked on 2026-10-31. There was no hands-on testing. The page is updated when the sources change.

Last updated: 2026-10-31

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